I am so angry. I ordered a wallet. It was the wrong color. I thought I ordered the correct color but the wrong color wallet arrived. I paid to return it and sent a return envelope with stamps all costing $20+ And a letter asking to swap the wallet for the correct color. Stitch and hide sent me the same wrong color wallet back again with a $30 voucher. Don’t bother returning anything with instruction to this company.
we are very surprised and concerned to learn of your experience with us regarding your recent order. I have went through the record, and can confirm that the wallet you ordered was in Petrol colour. There was an exchange order processed on Sep 27th, which was for a Bondi wallet in Saddle. If there was a mix-up with the colours, we'd like to send you the correct item. Please reach out to us via email; email@example.com
we apologise for any inconvenience this has caused you, and thank you for bringing this to our attention.
Totally happy with my new Bondi Wallet…love the soft leather and fits everything in. Had a lot of compliments from my new wallet. Totally recommend this wallet.