NOTE: Due to Covid-19, all Courier Networks and Australia Post are experiencing more than usual delivery delays. Please make sure you factor this in when ordering. They are doing their best to deliver in a timely manner. Thank you for your understanding.
AUSTRALIA: FREE domestic shipping for all orders over $100 (standard Australia Post). For any orders under $100 you have the option to choose Standard Post for $8 or Express Post for $12 (Australia Post or Courier Service if quicker). You will be provided with a tracking number so you can track your parcel via www.auspost.com.au
NB: Before selecting Express Post, please visit the Express Post delivery network via the Australia Post website. NB: We are classed as rural NSW so postage may take 1-4 extra business days including Express Post.
INTERNATIONAL: We use Australia Post. Your shipping will be calculated at checkout or be a flat rate. You will be provided with a tracking number so you can track your parcel. In some instances, tracking may not be available once shipment has left Australia. Please contact us if you require more information. Please allow around 7-15 business days for delivery of goods.
Please note: Tracking is available Monday to Friday. However it may take 24 hours for tracking information to be available.
Please be aware that duties and taxes may be payable at your cost when your order arrives into your country. You are able to get more information on these additional charges via your local customs office. Customs charges and duties are the responsibility of the Customer and will not be refunded by Stitch & Hide.
DISPATCH OF ORDERS
It is very important for us at the Stitch & Hide team to provide you with the best service and get your order to you as quick as we can.
Orders placed before 11am AEST (Mon – Fri) will be dispatched the same day.
Orders placed after 11am AEST (Monday-Friday) and on weekends will be dispatched the next business day.
DELIVERY TIME FRAME
The above time frames are to be used as a guide only and commence from the date of dispatch. Stitch & Hide will do its utmost to meet the indicated delivery times but will not be held responsible for delays caused by the postal service or customs clearance once it has left our HQ.
AUTHORITY TO LEAVE
Our shipping policy automatically selects ‘authority to leave’ in a safe location if nobody is at home to accept the parcel. This is so you can receive your Stitch & Hide order promptly and you do not need to collect or arrange redelivery. In the event that the driver deems it unsafe, your order will be sent to your nearest collection point
If you have any special instructions or would prefer not to have your item left unattended at your shipping address, please indicate these in the ‘notes’ section when finalising your purchase.
When you place an order for shipment within Australia with Stitch & Hide you will be sent an Order Confirmation Number along with an Australia Post tracking number for you to track once your order has been dispatched.