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FAQ

HOW CAN I PAY FOR MY ORDER?

We accept payments via Credit Card, PayPal and Afterpay.

I'VE PAID FOR MY ORDER, NOW WHAT?

You will receive an email confirming your order has been completed, and a second email once your order has been dispatched.

Orders placed before 12pm AEST (Monday – Friday) will be dispatched on that same day.

Orders placed after 12pm AEST (Monday-Friday) and on weekends will be dispatched on the next business day.

HOW DO I TRACK MY ORDER?

An email with tracking information will be sent to you after your parcel has been dispatched.

If you're wondering where your parcel is we recommend first calling the courier company directly to enquire.

WHAT'S YOUR RETURN POLICY?

It's important to us that you're happy, but we understand that sometimes things just don't work out. We'll accept returns or exchanges on items in new, unused condition within 30 days of your purchase.

For change of mind returns you will need to cover the shipping costs yourself. If the item is faulty or incorrect then get in touch with our team and we'll take care of it for you.

FINAL SALE ITEMS: These are discontinued styles and are non-refundable. A store credit will be issued if these items are returned. Our normal returns policy applies if the item is faulty or incorrect.

WHAT IF I'M NOT HOME FOR DELIVERY?

If your parcel won’t fit securely in your letterbox then it will be taken to your local Post Office for collection.

If you'd like to give consent to leave the parcel at your door then please include a note of this during checkout.

WHAT'S THE DEAL WITH DISCOUNT CODES?

Subscribers to our newsletter will receive a discount code for 15% off their first order. This code can only be used once.

Only one discount code can be used at a time. You cannot combine two or more discount codes for use on an order.

Discount codes cannot be used to purchase gift vouchers.

Please respect that we cannot offer post-order price matching when an item goes on sale after you buy it.

DO YOU RESTOCK SOLD-OUT ITEMS?

Most of the time we do but every now and then the time comes to say goodbye to a style and/or colourway.

However, if you happen to see something sold-out on our store then it's most likely coming back. Simply sign up to our restock notification on the product page and you will be the first to know when it's back.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are responsibly made with eco-certified leathers by our LWG gold-rated partners in Tamil Nadu, India.

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