Returns
RETURNS
To lodge a return, please email info@stitchandhide.com with your order details.
Our Customer Service team will be happy to assist with any questions about the returns process.
7 Day Returns
We want you to be happy with your purchase. Stitch & Hide gladly accepts returns within 7 days from the date that your order was delivered, under the following conditions:
- Items must be returned in the original condition with all tags attached, without makeup stains or perfume odours (any returns where these are present will not be accepted).
- The item must have been purchased directly from Stitch & Hide through our online store.
- All final clearance purchases are final. We do not offer refunds, exchanges or credits for change of mind / incorrectly chosen size on final clearance sale items. Where marketing collateral outlines "All sales are final", the same rules apply as for clearance sales.
- Where an item is faulty, we offer repair, replacement or refund (at our discretion) in accordance with Australian Consumer Law.
If you are eligible and would like to return any items from your purchase, we offer the following:
1. RETURN FOR STORE CREDIT
Store Credit is offered for returns in accordance with the terms outlined on this page.
We offer store credit for the total amount of items returned (excluding shipping), applicable to both full-priced and discounted purchases.
To receive a Store Credit, email info@stitchandhide.com with your ORDER #, reason for return and requested outcome.
Once processed, you will receive an email containing your credit note details.
Please note, Store Credit cannot be converted to cash or refunded to cash/card when it has been used as the payment method.
HOW TO USE STORE CREDIT
Store Credit is applied as credit to your Stitch & Hide account (if you have not established an account, we will set one up for you – you will receive confirmation via email with a prompt to set your unique password).
To use your Store Credit, simply log into your account and shop in our store as usual – at checkout, you will be given the option to use any available store credit as a form of payment.
Your Store Credit has no expiry and is deducted after product and shipping costs are calculated. Should you have any trouble using your Store Credit, please feel free to contact our Customer Service team via email at info@stitchandhide.com or phone at +612 4327 8640.
CAN I EXCHANGE AN ORDER?
We process Store Credits for the amount paid (which can be used to re-purchase an alternative size or style). We do not process exchanges.
Our Customer Service team will be happy to assist with any questions about the returns process.
7 Day Returns
We want you to be happy with your purchase. Stitch & Hide gladly accepts returns within 7 days from the date that your order was delivered, under the following conditions:
- Items must be returned in the original condition with all tags attached, without makeup stains or perfume odours (any returns where these are present will not be accepted).
- The item must have been purchased directly from Stitch & Hide through our online store.
- All final clearance purchases are final. We do not offer refunds, exchanges or credits for change of mind / incorrectly chosen size on final clearance sale items. Where marketing collateral outlines "All sales are final", the same rules apply as for clearance sales.
- Where an item is faulty, we offer repair, replacement or refund (at our discretion) in accordance with Australian Consumer Law.
If you are eligible and would like to return any items from your purchase, we offer the following:
1. RETURN FOR STORE CREDIT
Store Credit is offered for returns in accordance with the terms outlined on this page.
We offer store credit for the total amount of items returned (excluding shipping), applicable to both full-priced and discounted purchases.
To receive a Store Credit, email info@stitchandhide.com with your ORDER #, reason for return and requested outcome.
Once processed, you will receive an email containing your credit note details.
Please note, Store Credit cannot be converted to cash or refunded to cash/card when it has been used as the payment method.
HOW TO USE STORE CREDIT
Store Credit is applied as credit to your Stitch & Hide account (if you have not established an account, we will set one up for you – you will receive confirmation via email with a prompt to set your unique password).
To use your Store Credit, simply log into your account and shop in our store as usual – at checkout, you will be given the option to use any available store credit as a form of payment.
Your Store Credit has no expiry and is deducted after product and shipping costs are calculated. Should you have any trouble using your Store Credit, please feel free to contact our Customer Service team via email at info@stitchandhide.com or phone at +612 4327 8640.
CAN I EXCHANGE AN ORDER?
We process Store Credits for the amount paid (which can be used to re-purchase an alternative size or style). We do not process exchanges.
2. CAN I RETURN FOR A REFUND?
As part of our continued commitment to sustainability, we do not offer refunds for change of mind returns.
Refunds are only issued where an item is faulty or where Stitch & Hide has made an error in fulfilling your order, in accordance with Australian Consumer Law, and are offered entirely at the discretion of Stitch & Hide.
HOW TO RETURN
Within 7 business days of receiving your order, you have the option to email info@stitchandhide.com to return your item(s). Your return must be received at our warehouse within the specified timeframe to be eligible.
Step 1. Email info@stitchandhide.com with your order #, reason for return and requested outcome.
Step 2. You will receive an email within 2–3 business days from our Customer Service Team with further instructions.
Typically this will include sending the unworn item(s) along with your NAME, EMAIL and ORDER NUMBER to the address below. (If you do not provide this information, we may not be able to process your return). Please allow 5 business days once your parcel is received for us to process your return.
STITCH & HIDE
Unit 2, 18 Bonnal Rd, ERINA, NSW 2250
- Please do not send a reply paid satchel back with your return.
- Please do not return your item in the original satchel via a "Return to Sender" method.
- Any items returned in this manner will have the return postage & any additional carrier costs deducted from the credited amount.
- Please note that the customer is responsible for shipping and handling charges to return the item; should the package not reach us safely, we will not be able to complete the transaction, so we strongly recommend using a trackable post option when returning your items to us, along with keeping a record of your posted item and cost of postage.
- Please note that Stitch & Hide is not responsible for any returned items until they reach our Fulfilment Centre and you are notified of receipt.
- Where an item is included as a "Gift with Purchase" promotion and item(s) from an order are returned for credit, the gift must also be returned. In the case that it is not returned, the RRP of the gifted item will be deducted from the credit amount.
Refunds are only issued where an item is faulty or where Stitch & Hide has made an error in fulfilling your order, in accordance with Australian Consumer Law, and are offered entirely at the discretion of Stitch & Hide.
HOW TO RETURN
Within 7 business days of receiving your order, you have the option to email info@stitchandhide.com to return your item(s). Your return must be received at our warehouse within the specified timeframe to be eligible.
Step 1. Email info@stitchandhide.com with your order #, reason for return and requested outcome.
Step 2. You will receive an email within 2–3 business days from our Customer Service Team with further instructions.
Typically this will include sending the unworn item(s) along with your NAME, EMAIL and ORDER NUMBER to the address below. (If you do not provide this information, we may not be able to process your return). Please allow 5 business days once your parcel is received for us to process your return.
STITCH & HIDE
Unit 2, 18 Bonnal Rd, ERINA, NSW 2250
- Please do not send a reply paid satchel back with your return.
- Please do not return your item in the original satchel via a "Return to Sender" method.
- Any items returned in this manner will have the return postage & any additional carrier costs deducted from the credited amount.
- Please note that the customer is responsible for shipping and handling charges to return the item; should the package not reach us safely, we will not be able to complete the transaction, so we strongly recommend using a trackable post option when returning your items to us, along with keeping a record of your posted item and cost of postage.
- Please note that Stitch & Hide is not responsible for any returned items until they reach our Fulfilment Centre and you are notified of receipt.
- Where an item is included as a "Gift with Purchase" promotion and item(s) from an order are returned for credit, the gift must also be returned. In the case that it is not returned, the RRP of the gifted item will be deducted from the credit amount.